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We are here to help you

If you have questions regarding public transport and can’t seem to find the answer in our frequently asked questions, you are welcome to contact us for further assistance.

  • Call us

    Customer service is open every weekday from 08:00 to 16:00.

    +45 7015 7000

  • Write us

    If you prefer to write to us you will need to fill out a contact form. Please find a link to the contact forms below.


    Go to contact forms

The fastest and easiest way to get in touch with customer service is to give us a call. We look forward to talking to you.

Frequently asked questions

Find the answers to your questions in the sections below. If you cannot find the information you are looking for, please feel free to contact us for further assistance.

  • You have to enquire about the lost property with the company with which you travelled. Follow the link to find contact forms for lost property, or call DOT Customer Service for more information on tel. +45 7015 7000.

    Contact regarding lost items

  • Yes, all public transport is accessible to passengers with disabilities.

    Although we try our best to make public transport as accessible as possible for everyone, we are aware that no two disabilities are the same. If you have difficulty getting on or off public transport, please do not hesitate to ask a conductor or driver for assistance.

  • Tickets valid immediately after purchase cannot be refunded. This applies to single tickets and City Pass purchased from either the DOT Tickets app or ticket machines.

  • If the bus, train or metro is delayed, you are, under certain circumstances, covered by the travel guarantees.

    Follow the link below to read more and find out if the travel guarantee applies to you.

    Travel Guarantee

  • The staff onboard public transport are responsible for assessing if your ticket is valid. Travelling without a valid ticket will result in a fine of at least 750 DKK.

    If you wish to complain about your inspection fee, you can contact us through the link below.

    Inspection Fee

  • Bicycles may be brought along when travelling by public transport, however, be aware that the following rules apply:

    • You must purchase a Bicycle Ticket when you bring bicycles to the metro. Bicycles are not allowed in the metro during rush hour, which is Monday through Friday from 07-09 and 15:30-17.30.
    • You have to purchase a bicycle ticket when you bring your bicycle on the DSB InterCity-, InterCityLyn-, Lyn+ and regional trains.
    • You may bring your bicycle free of charge on S-trains.
    • You can bring your bicycle free of charge on harbour buses, buses and Local trains in a trial period until 30 June 2023. Buses can carry two bicycles unless the space is occupied by a stroller or mobility aid for passengers with disabilities. The individual bus driver decides if there is sufficient space on the bus to fit your bicycle.

  • Public transport in Denmark is split into zones. The price of your ticket will depend on how many zones you wish to travel between.


    When you purchase your ticket with the DOT Tickets App, it automatically informs you of the zones required for your journey.

  • Small dogs or other animals, carried in a bag or similar, are considered hand-luggage and travel free of charge. Larger dogs or other pets require a single children’s ticket.

    All service animals travel free of charge.